Dear Member of Access Credit Union,
You may have heard the term "phishing" in the news lately.
In case you haven't heard, "phishing" refers to unsolicited emails that look like they're from a trusted company or institution. But they are not. These emails are really attempts at luring you into providing personal or sensitive account information on phony web sites. The information collected is later used to commit fraud.
Access Credit Union holds your security in the highest regard. We want to remind you to always be vigilant about providing personal information to third parties online.
Access Credit Union will never request sensitive information from you via instant message or email including credit card numbers, account information, personal information, social security number, member number, or password. It is also our policy to verify the identity of every member who chooses to transact with us in person or over the phone. We safeguard your personal information carefully.
Here are a few ways to protect your identity online:
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Look for your "personal header" on all emails. Cyber-criminals send forged emails that try to look like they came from a legitimate financial institution. You can determine if an email is authentic by making sure the return address contains access-cu.com. If the "From:" line of the email looks like "access-security@abc.com" or "access-fraud@xyz.com" or contains the name of an institution or organization other than Access Credit Union, you can be sure it's a fraudulent email. Be suspicious of emails claiming to be from Access Credit Union but actually received from senders at non access-cu.com domains. |
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Never type account information into a pop-up window, even if it looks legitimate. We never request account information through pop-up windows. |
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Don't respond to emails asking you to verify information or click on the links in them. If we do request you to update your information, you may be directed to our Home Banking website or you may be asked to call Access Credit Union. You may access Home Banking by typing https://homebanking.access-cu.com in your web browser or clicking on the Home Banking tab at www.access-cu.com. You may contact Access Credit Union by calling (708) 343-0228 or (800) 735-0724 if you are outside the Chicago metro area. |
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Be suspicious of grammatical or spelling errors. These are usually indications of a fraudulent message. |
If you receive a suspicious-looking email claiming to be from Access Credit Union, please forward the email with its full headers to taquino@access-cu.com.
What should you do if you get a phishing email in general?
DO NOT GIVE ANY PERSONAL FINANCIAL INFORMATION OUT.
If you did get a phishing email and you did provide personal information:
• Call (877) 438-4338
• Or visit www.consumer.gov/idtheft
If you did get a phishing email and you did not provide personal information:
• Call (800) 876-7060
• Or visit www.fraud.org
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